Terms and Conditions


Eli & Jojo’s Bakery Bites Terms and Conditions.

SHIPPING AND DELIVERY
All orders are baked fresh upon order confirmation.  Your order will normally ship within 48 hours of being processed and you should receive your order within 4-6 days.  Eli & Jojo’s Bakery Bites, LLC provides ground shipping within the continental United States only.  International shipments cannot be processed at this time.  We ship all orders using the USPS and you will be provided with a tracking number once your order has shipped.

CANCELLATIONS, RETURNS AND REFUND POLICIES
We at Eli & Jojo’s Bakery Bites stand behind the products we sell and offer a 100% money back guarantee within 7 days of receipt of the product. If you are not satisfied with the selection you ordered, we will be happy to exchange your purchase for another flavor (limit to a 1 time exchange) or we can process a full refund less the cost of shipping.  Contact us by email or phone with your order number supplied to you.  You are responsible for the cost of the return shipping and loss or damage of the returned product.  Any goods returned should be undamaged and close to the original shipping weight.  Eli & Jojo’s Bakery Bites will not provide a replacement or refund if the original items are not returned and we take no responsibility for lost packages which you have shipped back to us.  Your refund will be paid using the original payment method once we receive the goods back.

If Eli & Jojo’s has made an error, for example- you receive the wrong product, the goods are faulty, the package arrived damaged and unusable, we will gladly reship your order or refund your purchase, whichever you prefer.  If your package arrives and is damaged, you agree to photograph the damaged shipping box and the contents and submit the photographs to us. Please contact us immediately if this is the case.

If for some reason you need to cancel your order, please contact us by email at eliandjojobakerybites@gmail.com or call (704) 813-2770.

ACCURATE REPRESENTATION OF PRODUCT
We make all reasonable efforts to accurately describe our products both in text and in graphics.

PROMOTIONAL CODES
While the uses of promotional codes are accepted for certain circumstances, Eli & Jojo’s Bakery Bites, LLC retains the right to validate or invalidate any promotional code used to make a purchase.  While the intent is to provide consumers with occasional savings through the use of promotional codes, any sort of malicious or abusive use of promotional codes will invalidate the offer.  It is up to Eli & Jojo’s, LLC as to whether or not the use of promotional codes are accepted or denied.